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Our 28 days money back guarantee means that you can send your goods back for a refund if you change your mind about your purchase. Please look after the item while in your care as we will only be able to issue refunds for items returned in very good resalable condition.
Damaged Items or Missing Parts
Please check your goods as soon as you receive them even if you do not intend to use them immediately. If your goods arrive damaged or there are missing parts please contact us within 7 days of receipt of your order.
Wrong Item Received
In the unlikely event that we send you out the wrong item please email firstname.lastname@example.org right away to request a return code. Please note that Bight Nights does not offer a collection service so we will ask you to cover the cost of the cost of sending the item back to us. Please look after the item while it is in your care as we will only be able to issue refunds for items returned in a resalable condition.
In the unlikely event that your item is faulty, please email email@example.com
to request a returns code. Please note that Bright Nights does not offer a collection service so we will ask you to cover the cost of the cost of sending the item back to us.
All returns need to be handled via email. Please email firstname.lastname@example.org
to let us know that you intend to return an item. We will reply to issue a Returns Code - please ensure you receive this code before returning an item to avoid delays in the process. Please quote your original order ID number in all communication with us. If you have lost your Order ID please ensure you include your full name, address, contact number and details of the item in question. Once you have your Return Code simply write it down on a piece of paper and place it inside the box as well as writing it on the outside of the box, there is no need to include any other paper work.
Posting Items Back To Us
Please note that Bright Nights will not take responsibility for items that go missing in the post if you have no Proof of Postage or tracking details for the item(s) you returned so we always advise on using a tracked service. package.
88 The Street
Returning Without Using A Returns Code
Please note that if you send an item back without contacting us first to obtain a Return Code we will not be able to take responsibility for your return. If we do receive your item without a returns code the return process can be delayed by up to 28 working days during busy periods.
Bright Nights will not refund return postage costs.